The one thing that matters most right now.
Jane didn't try to do everything at once. She opened NAVO, set up an account in two minutes, and went straight to the emergency info screen.
Medications. Allergies. GP phone number. That was all she needed to fill in tonight. Everything else could wait.
The emergency view shows only what a paramedic or hospital needs – quickly. Because when you're in those moments, under pressure, stressed or scared, the last thing you need is to be searching for information. It's there. Clear. Ready.
Getting everything out of mum's head.
Jane drove over on Saturday morning with her laptop. She sat at Margaret's kitchen table and worked through the profile together – personal details, key documents, financial institutions, who the important people were.
Margaret knew all of it. It had just never been written down anywhere anyone could find it.
The profile maps directly to the NAVO "Everything in One Place" guide. Ten sections. Each one saves automatically as you go – no Submit button, no risk of losing work.
Getting everyone on the same page.
Jane's brother James lives in Melbourne. Her sister Sarah is nearby but works long hours. The three of them had been trying to coordinate over a group chat, but things kept falling through the cracks.
Jane invited them both to Margaret's profile in NAVO. James as an editor – he could add tasks and update sections. Sarah as a viewer – she could see everything but not change it.
Family sharing is a paid feature (only $7 per month). The account holder controls exactly what each person can see, per profile. No one can access anything they haven't been given access to.
Dad needs his own profile too.
Jane's dad Robert was still driving, still managing his own finances, still very much himself. But the fall had made both of them think.
She added a profile for him too. And while she was at it, she set one up for herself – so her own family would never have to scramble the way she had.
One NAVO account holds as many profiles as you need. Each one is completely separate. Switching between them takes a single tap.
"I can't believe we didn't have this years ago. It's not morbid – it's just organised. It's the kindest thing you can do for the people who love you."Jane, 47 · Brisbane
The ambulance came. Jane was ready.
Margaret had another fall. This one was worse. Jane got the call at 6am and was in the ambulance with her mum twenty minutes later.
When the paramedic asked about medications, Jane opened NAVO, handed over the phone, and the paramedic read the screen. No searching. No guessing. No "I think she takes something for blood pressure but I can't remember what it's called."
When you're emotional, exhausted, or just in the middle of something – the information is there when you need it. The paramedic had everything they needed in seconds.
Tuesday
Set up emergency info
morning
Built the profile
evening
Invited siblings
Added dad
and herself
Emergency
Paramedics ready