Terms of Use

About NAVO

These Terms of Use ("Terms") constitute a legally binding agreement between you and Navo Care Pty Ltd (ACN 697 641 517 / ABN 96 697 641 517) ("NAVO", "we", "us", "our"), governing your use of the NAVO application, website at meetnavo.com, and all related services (collectively, the "Platform").

These Terms should be read together with our Privacy Policy, which is incorporated into these Terms by reference.

NAVO is a personal information organiser designed to help adults store, manage, and share important information about their ageing parents and family members – including emergency medical details, personal documents, financial account references, key contacts, and final wishes – in a single, secure location.

We may update these Terms from time to time. We will notify you of material changes by email and by posting a notice on the Platform. Your continued use of the Platform after notification constitutes your acceptance of the updated Terms. If you do not accept the changes, you must stop using the Platform and delete your account.

Eligibility

To use NAVO, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using the Platform under any applicable law

By creating an account, you represent and warrant that you meet all of the above requirements. If you create an account on behalf of a business or organisation, you represent that you have the authority to bind that entity to these Terms.

NAVO is available to users worldwide. Australian law governs these Terms, and users outside Australia agree to comply with any local laws applicable to their use of the Platform.

Account registration

Creating an account

To use the core features of NAVO, you must create an account by providing your name, email address, and a password, or by signing in with Google. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date.

Account security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to:

• Use a strong, unique password for your NAVO account
• Not share your password with any other person
• Notify us immediately at hello@meetnavo.com if you become aware of any unauthorised access to your account

NAVO is not liable for any loss or damage arising from your failure to maintain the security of your account credentials.

One account per person

Each account is for a single individual. You may not create or use multiple accounts to circumvent any restriction, limit, or suspension applied to your account.

Account suspension and termination

We reserve the right to suspend or terminate your account, without notice, if we reasonably believe you have:

• Violated these Terms
• Provided false or misleading information
• Engaged in conduct that is harmful to NAVO, other users, or third parties
• Failed to pay any amounts owing under a subscription plan

You may delete your account at any time from the Settings section of the Platform. Upon deletion, your data will be handled as described in our Privacy Policy.

Subscription plans and payments

Free plan

NAVO offers a free plan that provides access to selected features including emergency information, personal details, key people, and the guides library, for a single profile. No credit card is required to create a free account. The free plan is free because we believe cost should not be a barrier to keeping your family prepared – not because we monetise your data. We make money through subscriptions only.

Family plan

The Family plan is a paid subscription that provides access to additional features including family sharing, task assignment, document upload and storage, financial and digital accounts sections, PDF export, and the ability to manage multiple profiles. Current pricing is displayed on the Platform and is subject to change with 30 days' notice.

Billing

Subscription fees are billed monthly in advance. Payment is processed by Stripe. By subscribing, you authorise NAVO to charge your nominated payment method on a recurring monthly basis until you cancel.

Cancellation and refunds

You may cancel your subscription at any time from the Settings section of the Platform. Cancellation takes effect at the end of the current billing period. We do not offer pro-rata refunds for partial months, except where required by the Australian Consumer Law.

Price changes

We may change subscription pricing from time to time. We will give you at least 30 days' notice of any price increase by email. Your continued use of the paid plan after the price change takes effect constitutes your acceptance of the new price.

GST

All prices are stated in Australian dollars and include GST where applicable. Tax invoices are issued automatically by our payment processor, Stripe, after each transaction. If you require a copy of a past tax invoice, contact hello@meetnavo.com.

Acceptable use

Permitted use

You may use the Platform solely for lawful personal and family administration purposes in accordance with these Terms.

Prohibited conduct

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable law or regulation
• Enter false, fraudulent, or misleading information into any profile
• Impersonate any person or entity, or misrepresent your identity or affiliation
• Use the Platform to store information about a person without their knowledge and consent, or without lawful authority to do so
• Attempt to gain unauthorised access to any account, system, or network connected to the Platform
• Interfere with, disrupt, or damage the Platform, its servers, or any network connected to it
• Use automated scripts, bots, crawlers, or scraping tools to access or extract data from the Platform
• Reverse engineer, decompile, or attempt to extract the source code of the Platform
• Use the Platform to transmit spam, malware, or any other malicious content
• Resell, sublicense, or commercially exploit the Platform or any data obtained from it
• Copy, imitate, or create products or services that replicate or closely resemble the Platform, its design, features, or brand, without our prior written consent

Your content and accuracy of information

This includes, without limitation: medication names, dosages, and instructions; allergy information; GP and hospital details; legal document details; financial account information; and contact details for family members and key people.

It is your responsibility to keep information up to date and to ensure that any information intended to be acted upon in an emergency is accurate at the time of the emergency.

No liability for inaccurate information

NAVO accepts no liability for any harm, loss, injury, or adverse outcome arising from inaccurate, incomplete, outdated, or misleading information entered by you or any other user, regardless of how that information is used or by whom. This includes any clinical or medical decision made by a paramedic, doctor, nurse, or other healthcare professional based on information stored in the Platform.

Right to store third-party information

Where you enter information about another person (such as a parent), you warrant that:

• You have that person's consent to store their information on the Platform, or
• You are legally authorised to manage their information (for example, as an Enduring Power of Attorney holder, legal guardian, or next of kin acting in their best interests), and
• You will inform them that their information is stored on the Platform if it is practicable and appropriate to do so

Our rights over your content

You retain ownership of all information you enter into the Platform. You grant NAVO a limited, non-exclusive, royalty-free licence to store, process, and display your content solely for the purpose of providing the Platform to you. We do not claim any ownership over your data and will not use your content for any purpose other than providing and improving the Platform, as described in our Privacy Policy.

NAVO is not a medical service

The Platform is not regulated by the Therapeutic Goods Administration (TGA) as a medical device. It does not diagnose conditions, recommend treatments, prescribe medications, or provide any form of clinical guidance.

Information stored in NAVO about medications, allergies, and medical history is entered by you and has not been reviewed, verified, or endorsed by any medical professional or by NAVO.

NAVO is not connected to My Health Record, any hospital system, any GP software, or any other clinical database.

In any medical emergency, always call 000 in Australia, or your local emergency number if you are outside Australia. Do not rely solely on information stored in NAVO as a substitute for direct communication with treating healthcare professionals.

You acknowledge that:

• NAVO is a convenience tool only
• Healthcare professionals are not obligated to rely on information displayed by NAVO
• NAVO makes no representations about the clinical usefulness or reliability of information stored in the Platform

NAVO is not a legal or financial service

The Platform may allow you to store references to legal documents (such as Wills and Powers of Attorney) and financial accounts. This is a storage and reference function only.

Nothing in the Platform constitutes legal advice, financial advice, or any other form of professional advice. NAVO does not review, validate, or provide opinions on any legal documents or financial matters.

You should seek independent legal and financial advice for all legal and financial matters. Storing a document reference in NAVO does not give that document legal effect, does not constitute execution of a legal document, and does not satisfy any legal or regulatory requirement.

Limitation of liability

General limitation

To the maximum extent permitted by law, NAVO's total liability to you for any loss or damage arising from or in connection with the Platform (whether in contract, tort, negligence, or otherwise) is limited to the greater of:

• The total subscription fees paid by you to NAVO in the 12 months preceding the event giving rise to the claim, or
• $100 AUD

Exclusion of consequential loss

To the maximum extent permitted by law, NAVO excludes all liability for:

• Indirect, incidental, special, or consequential loss or damage
• Loss of data, revenue, profits, goodwill, or opportunity
• Any loss or damage arising from your reliance on information stored in the Platform
• Any loss or damage arising from a failure of the Platform to be available or to function correctly
• Any harm arising from a third party (including a healthcare professional) acting or failing to act on information stored in the Platform

Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition implied or imposed by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) where to do so would be unlawful. To the extent that the Australian Consumer Law applies and cannot be excluded, NAVO's liability for breach of any such guarantee is limited, where permitted, to resupplying the services or paying the cost of having them resupplied.

Platform availability

NAVO does not warrant that the Platform will be available at all times, error-free, or free from interruption. We may suspend the Platform for maintenance, upgrades, or reasons outside our control. We are not liable for any loss arising from Platform unavailability.

Indemnity

You agree to indemnify, defend, and hold harmless NAVO, its directors, officers, employees, and contractors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or in connection with:

• Your use of the Platform in breach of these Terms
• Any information you enter into the Platform that is inaccurate, misleading, or that infringes the rights of a third party
• Your breach of any applicable law
• Any claim by a third party that arises from information you have stored about them without lawful authority

Third-party services

General

The Platform may integrate with or provide access to third-party services, including transport booking services, care services, and other providers listed in the Services section of the Platform. These third-party services are provided by independent parties and are subject to their own terms and conditions. NAVO does not endorse, recommend, or guarantee any third-party service provider. Your use of any third-party service is at your own risk.

Transport services

Where the Platform facilitates the booking of transport services, the following applies:

• The transport service is provided by the third-party transport operator, not by NAVO
• NAVO acts as a facilitator only and is not a party to the transport contract
• NAVO is not responsible for the safety, reliability, quality, or outcome of any transport journey
• You consent to your name and pickup/destination details being shared with the transport provider for the purpose of completing the booking
• Any complaint about a transport service must be directed to the transport provider

Care and other services

Where the Platform facilitates connection with care providers, cleaners, or other service providers, NAVO acts as a referral platform only. NAVO is not the employer of any care worker, does not conduct police checks or qualifications verification on behalf of users, and is not responsible for the conduct, quality, or outcome of any service provided by a third party. You should conduct your own due diligence on any service provider before engaging them.

Intellectual property

NAVO's intellectual property

The Platform, including its design, software, content, trademarks, logos, and all other intellectual property, is owned by or licensed to Navo Care Pty Ltd. This includes the NAVO trade mark (Trade Mark Number 2649067) and the RE:HUMAN™ trade mark. All rights are reserved.

You may not copy, reproduce, modify, distribute, transmit, display, sell, or create derivative works from any part of the Platform without our prior written consent.

Your content

You retain all intellectual property rights in the information you enter into the Platform. NAVO does not claim ownership of your data. See Section 05 for the limited licence you grant us to operate the Platform.

Privacy

Your privacy is important to us. Our collection, use, and handling of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference and forms part of the agreement between you and NAVO.

By using the Platform, you acknowledge that you have read and understood our Privacy Policy.

Governing law and disputes

Governing law

These Terms are governed by the laws of Queensland, Australia, to the extent permitted by the laws of your jurisdiction. You submit to the non-exclusive jurisdiction of the courts of Queensland and the Federal Court of Australia for any dispute arising under these Terms.

Dispute resolution

If you have a dispute with NAVO, please contact us first at hello@meetnavo.com. We will make reasonable efforts to resolve disputes informally within 30 days. If informal resolution is not achieved, either party may refer the dispute to mediation before commencing legal proceedings.

General provisions

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

Waiver

A failure or delay by NAVO to exercise any right or remedy does not constitute a waiver of that right or remedy. A waiver of any breach does not constitute a waiver of any subsequent breach.

Entire agreement

These Terms, together with the Privacy Policy and any other policies published by NAVO on the Platform, constitute the entire agreement between you and NAVO with respect to your use of the Platform and supersede all prior agreements or understandings.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, or sale of all or substantially all of our assets, with notice to you.

Force majeure

NAVO is not liable for any delay or failure to perform its obligations under these Terms if such delay or failure is caused by circumstances beyond our reasonable control, including natural disasters, acts of government, power failures, internet outages, or third-party service failures.

Contact us

For questions, concerns, or notices relating to these Terms: